WHAT ARE YOUR SHIPPING COSTS?
All orders are sent by Australia Post and vary depending on your location, order size and whether standard or express is selected. You can find out your shipping costs at checkout after entering your delivery address. Pleas note shipping costs never exceed $25.
IS MY ORDER TRACKED?
Yes, all deliveries are tracked. You will receive a tracking number as soon as your order is shipping so you can follow the link to track your order. You can track here.
WHEN CAN I EXPECT MY ORDER?
Our office is based in Brisbane, Queensland and delivery times will vary depending on your location.
Express shipping: Metro areas can expect to receive their order within 1 - 3 business days. Occasionally in more remote areas, delivery could take up to 4 business days.
Standard shipping: Most standard shipments are delivered within 4 business days, however, depending on where you live, your order should reach you within 2 – 7 business days.
On business days, orders placed by 7am will be shipped the same day. Orders placed after this will be processed and shipped the following business day.
You can receive a more accurate ETA based on your postcode from Australia Post here. Please note, our office postcode is 4006 - Fortitude Valley, Qld.
DO I HAVE TO SIGN FOR MY ORDER?
No, Australia Post has a safe place option, that allows for your parcel to get delivered to your location and be left in a safe and secure location if you're not there. Read more about their policy here.
I PURCHASED MULTIPLE ITEMS WILL THEY BE SHIPPED TOGETHER?
Yes, if all the items you ordered are in stock, they will ship together as one parcel.
DO YOU SHIP TO PO BOXES?
Yes, we do.
WHAT ABOUT RETURNS AND REFUNDS?
You can return or refund products for a number of different circumstances including if a product does not comply with a statutory guarantee contained in the Australian Consumer Law.
If you change your mind about your purchase, we will accept returns and refunds within 14 days of purchase for unopened, unused products, in their original condition and packaging, and in re-saleable condition.
Please email your request to return your product to firstname.lastname@example.org and we will send an address for you to send your unopened product(s) to us. We must receive returned product(s) within 30 days of your order together with a copy of your sales invoice / order confirmation. Please note that shipping a return is at your own cost and we are unable to refund your original order’s shipping cost.
Refunds will be processed promptly and payment made by the same method that you made payment. All refunds are made at the discretion of Society Tote
WHAT IF MY PRODUCT ARRIVED DAMAGED OR FAULTY?
We are just as disappointed as you are if you've received a damaged or faulty product! Society Tote will replace any products that arrive damaged or are faulty. Please email us at email@example.com to begin the replacement process.
DO YOU SHIP INTERNATIONALLY?
Not at present! Please send us an email if you'd like to find out more at firstname.lastname@example.org